よくあるお問合せ

チェックイン時間：15:00 チェックアウト時間：11:00

はい、アーリーチェックインおよびレイトチェックアウトを承っておりますが、空室状況によりご希望に添えない場合がございます。ご要望のタイミングにより、チェックイン時またはご出発日に追加料金が発生する場合がございます。アーリーチェックインまたはレイトチェックアウトをご提供できない場合でも、お荷物は喜んでお預かりいたしますのでご安心ください。

キャンセルポリシーは、料金プランやご宿泊日によって異なります。多くの料金プランでは、ご到着日の72時間前を過ぎてのキャンセルの場合、初日の宿泊料金相当額および適用される税金が発生いたします。なお、年末年始期間中のご予約につきましては、より厳格なキャンセル規定が適用されますのでご注意ください。ご予約時にご案内する料金プランのキャンセル規定を、あらかじめご確認いただくことをお勧めいたします。

はい、当ホテルのフロントデスクは24時間常駐しております。

チェックインの最低年齢は18歳です。

はい、10室以上のご予約で団体料金を承っております。お客様に合わせたご提案をご用意いたしますので、営業部（aloha@waikikimalia.com）までお気軽にお問い合わせください

はい、sales@macnaughtonhospitality.com（新しいウィンドウで開きます）までご連絡いただければ、喜んでご宿泊の手配をサポートさせていただきます。

Yes, Self-Parking is available only for first come first serve basis. No oversized vehicles are allowed. We recommend renting a smaller vehicle due to the height limit 6'3" and has narrow ramps. The parking entrance is located at the side of building so please search the address of "347 Lewers Street, Honolulu" for navigation. The ramp entrance will be on the right side at the corner of Lewers and Kuhio Avenue Self-parking is available for a fee of $45.00 plus tax per day, per vehicle, which includes 24-hour in-and-out privileges..

No valet parking available.

Yes, we have two EV charging stations available for use. Applicable fees apply.

We do not provide airport transportation. We recommend using Roberts Hawaii for shuttle services.

Are there taxi or rideshare services nearby?

We offer hotel rooms in the Malia Tower with varying views, including Standard, City View, Partial Ocean View, and Ocean View. Additionally, we have 1-bedroom studio units in the Luana Wing with a variety of bedding options.

Yes, we offer cribs/Pack & Plays at no charge. Rollaway beds are available for an additional fee of $45 plus tax per night per bed.

Housekeeping services are provided every two days.

Malia Tower rooms: Microwaves are not provided in guest rooms, but community microwaves are available on the 9th and 15th floors. Luana Wing 1-Bedroom Studios: Each room includes a microwave. Additionally, we serve complimentary coffee daily in the morning at the lobby, exclusively for our hotel guests.

Yes, Wi-Fi is available throughout the hotel as part of the amenity fee.

All guest rooms are equipped with air conditioning. Please note that heating is not available.

Yes, we have ADA rooms with Tubs & Roll-in Showers available.

Yes, we have IHOP restaurant located on the 1st floor of the hotel. They open daily from 6:00AM to 10:00PM. Also a sports bar Rivals located on the 1st floor open daily from 12:00PM to 2:00AM.

No, we do not offer room service.

No, breakfast is not included with the room. However, we offer a Bed & Breakfast plan in collaboration with a few nearby restaurant.

Yes, we have an outdoor plunge pool and a heated jacuzzi.

Family-friendly activities include hiking to Diamond Head, visiting the Honolulu Zoo, and exploring the Waikīkī Aquarium.

Yes, we have a fitness room on the 5th floor, open 24 hours exclusively for our hotel guests.

No, we do not offer Spa/ Massage services.

Yes, we offer “The Break” every Friday from 1 PM to 2 PM, featuring activities such as lei making, ukulele classes, and bingo games. Complimentary gelato ice cream is provided during the session exclusively for our hotel guests.

No, we do not offer meeting or event spaces at the hotel. There is no business center available either.

We offer printing services for a fee of $0.10 per page.

Waikiki Malia is conveniently located near several popular attractions. 1½ blocks from Royal Shopping Center, 3 blocks from International Market Place, 2 blocks from Waikiki Beach.

We are located 8.5 miles from the Honolulu International Airport.

Yes, the Honolulu city bus “The Bus” and “Waikiki Trolley” stops are located right across the street from the hotel.

No, there are no areas for pets at the Waikiki Malia.

We welcome pets at the Luana and Malia Tower. Up to two pets per room, with a combined weight not to exceed 50lbs. A non-refundable daily pet fee of $50 plus taxes applies. Please inform us at the time of booking if you will be traveling with a pet so we can make the necessary arrangements. *Policy is subject to change.

The hotel’s main entrance is secured nightly from 11:00 PM to 6:00 AM, while the back entrance is secured 24 hours and accessible only with a hotel guest key. Additionally, the elevator to guest floors requires a hotel key for access, ensuring the safety and security of all guests.

We are a non-smoking hotel. Smoking is not permitted anywhere on property.

Yes, a daily amenity fee of $40 plus tax applies per room, per day. It includes Aloha Friday cultural activities, WIFI access, 2 reusable bottles of water, and Pool and Fitness room access.

Yes, concierge services are available at the hotel lobby level to assist guests with information, reservations, and other requests.

Yes, we do offer Dry Cleaning services through our service partner "Hakuyosha". These services are only available Monday through Friday except Holidays. And Coin-operated laundry facility is available on the 5th floor, open 24 hours exclusively for our hotel guests.

Yes, we do accept packages on behalf of our guests during their stay and no earlier than 3 days before their arrival date.

Yes, luggage storage is available at the lobby storage for prior to check in on the arrival date and/or after check out on the day. No available for holding overnight due to limited space.